Water Administrative Division
The Water Administrative Division is responsible for
all aspects of the Water Department, overseeing production, procurement,
and conservation of safe potable water for the City’s residential and business
The Utility Billing Division provides for customer service needs and utility
billing for water, sewer, refuse, recycling, fire services, and hydrants on
private property. Meters are read and billed every two months. Accounts not
paid in the month in which the bills are issued become delinquent. A second
bill is mailed to overdue accounts with information regarding procedures if
charges are not paid by the third week of the month in which they become delinquent.
Approximately three working days before the scheduled turn off date, a final
notice is delivered by messenger to every unit on the premises. If an account
is disconnected for delinquency, the bill, an administrative/turn on fee and
a deposit equivalent to the delinquent bill, must be paid in cash or with money
order before service is resumed. Water meters are read using a hand-held meter
reader, computer and software interfaced with our mainframe computer system.
The Water Distribution Division is responsible for providing water to all
City water customers in sufficient quantities to meet domestic and fire service
demands; maintenance of approximately 66.5 miles of water mains, 5,264 water
services and 548 fire hydrants. The Division also installs new services (domestic
and fire) that are ordered for new structures or demands by land use changes.
The Water Production Division is responsible for all operations and maintenance
of the City’s wells, booster pump stations, reservoirs and pressure regulation
stations. Imported water is purchased from Metropolitan Water District (MWD)
of Southern California to supplement the local ground water supplies. There
is also an emergency connection to the City from LADWP water systems.
Water Quality Report:
More answers to your Water Billing Questions can be found here or
you can call 818-898-1214.
For more information regarding water service request permits
and applications, please call us at 818-898-1222.
To report a Water Issue (i.e. Leaking/Broken Water Meter, Fire Hydrant Knockdown,
or Broken Water Main), you can report it online here,
or call us at 818-898-1293.
Water Conservation Links
If you would like to find out more information on how you can conserve water,
you can visit www.bewaterwise.com.