City of San Fernando

CITY GOVERNMENT



Water


Water Administrative Division

The Water Administrative Division is responsible for all aspects of the Water Department, overseeing production, procurement, and conservation of safe potable water for the City’s residential and business community.

The Utility Billing Division provides for customer service needs and utility billing for water, sewer, refuse, recycling, fire services, and hydrants on private property. Meters are read and billed every two months. Accounts not paid in the month in which the bills are issued become delinquent. A second bill is mailed to overdue accounts with information regarding procedures if charges are not paid by the third week of the month in which they become delinquent. Approximately three working days before the scheduled turn off date, a final notice is delivered by messenger to every unit on the premises. If an account is disconnected for delinquency, the bill, an administrative/turn on fee and a deposit equivalent to the delinquent bill, must be paid in cash or with money order before service is resumed. Water meters are read using a hand-held meter reader, computer and software interfaced with our mainframe computer system.

The Water Distribution Division is responsible for providing water to all City water customers in sufficient quantities to meet domestic and fire service demands; maintenance of approximately 66.5 miles of water mains, 5,264 water services and 548 fire hydrants. The Division also installs new services (domestic and fire) that are ordered for new structures or demands by land use changes.

The Water Production Division is responsible for all operations and maintenance of the City’s wells, booster pump stations, reservoirs and pressure regulation stations. Imported water is purchased from Metropolitan Water District (MWD) of Southern California to supplement the local ground water supplies. There is also an emergency connection to the City from LADWP water systems.


Water Quality Report:


Contact Information

More answers to your Water Billing Questions can be found here or you can call 818-898-1214.

For more information regarding water service request permits and applications, please call us at 818-898-1222.

To report a Water Issue (i.e. Leaking/Broken Water Meter, Fire Hydrant Knockdown, or Broken Water Main), you can report it online here, or call us at 818-898-1293.

Water Conservation Links

If you would like to find out more information on how you can conserve water, you can visit www.bewaterwise.com.


Contact Information:
Phone: 818-898-1293
Fax: 818-898-3221
Email: pwdistach@sfcity.org

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San Fernando City Hall, 117 Macneil Street, San Fernando, CA 91340
Phone: (818) 898-1200, Fax: (818) 361-7631, Email: info@ci.san-fernando.ca.us
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